Not satisfied? Let’s talk.

At AO-C, we always invite you to contact us about any dissatisfaction. Most situations are resolved quickly through a simple conversation. Write to us at info@ao-c.ca.

You may also file a written complaint at any time at info@ao-c.ca, to the attention of our complaints officer, or by using the AMF’s complaint form.

We will send you an acknowledgement of receipt indicating your file number and how to track its progress. After reviewing your complaint, we will send you a final written response no later than 60 days after we receive it, or 90 days in exceptional circumstances, with an explanation. For any question about the status of your complaint, write to us at info@ao-c.ca and include your file number.

If our response does not satisfy you, you may ask us to transfer your file to the Autorité des marchés financiers for examination.